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Eastbay

Eastbay Store Details
855,896 customers have rated this store since March 2000

 
4.5
See all ratings
All Ratings
  • 4.4 Customer support
  • 4.6 Order tracking
  • 4.5 Selection of products - Types of products available
  • 4.4 Availability of product you wanted
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.2 Prices relative to other online merchants
  • 4.4 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.6 Would shop here again
  • 4.6 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 Charges stated clearly before order submission
  • 3.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Eastbay Online offers a large selection of athletic footwear, apparel, equipment, and licensed and private label products. Product offerings cover all sports ranging from basketball to cheerleading, hiking to wrestling and football to volleyball. Site features include weekly specials, online catalog request, and ordering information in both English and Japanese.
Contact Information
Physical Address: Eastbay
Wausau WI 54402-8066
UNITED STATES
Customer Service: Tel: 1-800-826-2205
Fax: 1-800-628-6302
Email: customer_service@eastbay.com
Web site: http://www.eastbay.com
Features & Services

Ordering Methods
Order phone number: (800) 826-2205
Toll-free order phone number: (800) 826-2205
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
711 Reviews TotalReviews 1 - 10 of about 711
  • 1.0 Would shop here again
  • 0.5 Overall satisfaction
  • 5.0 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 4.5 Overall look and design of site
by Mel, Friday, May 18, 2012 8:54 PM
actually i still didnt received my Oder till now....
once i received the items i will do my comments
  • 2.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 1.0 Shipping charges
  • 1.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.5 
  • 2.5 Prices relative to other online merchants
by Maddy, Friday, May 18, 2012 6:14 PM
Quick delivery and shoes are great.
I love the shoes you are selling, but I should have some discount for shipping. I do spend over $ 500,-- twice now at ezybay!
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by T.V.C., Friday, May 18, 2012 5:25 PM
Eastbay is the shiznit
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Howie, Friday, May 18, 2012 9:46 AM
Youre servicrs are perfect , got an friend to start order form you to now :)
Perfect site for us in Europe (Sweden) due to all diffrent sizes you have in stock ... Can find andy Quicksilver cloths in Sweden above XL ( and i req. xxl somtetimes)
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
Friday, May 18, 2012 9:12 AM
The package is registered value of the goods before 20% discount and therefore I paid a higher tax than necessary.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 4.5 
  • 1.5 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.5 Clarity of product information
by padrino, Friday, May 18, 2012 7:16 AM
I love eastbay. they are great.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 3.5 Clarity of product information
  • 2.0 Selection of products - Types of products available
  • 2.0 Ease of finding what you are looking for
  • 3.0 
  • 2.5 Overall look and design of site
by firstbuy, Friday, May 18, 2012 7:06 AM
The vivobarefoot sizing is not good. I bought size 8 and the european size on the shoe is 38 so it fit tight. I thought it should have been size 39 for an 8?
difficulty in editing my cart after initial purchase choices. Had to start afresh in order to omit previously selected items.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 1.0 Shipping charges
  • 3.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Friday, May 18, 2012 6:10 AM
Felt postage increase was too. Much
surprised at the shipping costs to Australia, seems to have increased
  • 1.0 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 1.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 1.0 Overall satisfaction
  • 4.5 
Friday, May 18, 2012 6:07 AM
The products purchased did not match the description on the website.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 3.0 
  • 3.5 Overall look and design of site
by funkdocrx, Friday, May 18, 2012 5:47 AM
Speedy shipping, and great customer service, what more can you ask?!
Eastbay is a great site, unfortunately when it comes to major Nike releases its very difficult to place an order when there is a huge waiting time or the site says sizes are unavailable but then eastbay twitter says that they are. Its not pleasant experience and that is why I placed low marks in this survey.
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