Customer Reviews |
| 4 Reviews Total | |
- 3.0 Customer support
- 4.5 Selection of products - Types of products available
- 4.5 Clarity of product information
- 4.5 Charges stated clearly before order submission
- 4.5 Prices relative to other online merchants
- 5.0 Shipping charges
- 4.5
- 4.5 Overall look and design of site
- 4.5 Ease of finding what you are looking for
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Friday, April 06, 2012 7:40 AM
My initial experience with SelectRugs and the ordering process was superb. I was also very happy with the price as well as the quality of the product. There appears to be a disconnect with SelectRugs and the manufacturers shipping the items. Six days after placing my order, I had not received a ship-confirmation e-mail. I contacted customer servicevia e-mail. Their response was, "Let me check with the manufacturer." That day, I coincidentally received a ship confirmation for the rug. About 4 days later, the same day I received a ship confirmation for the rug pad, I received the delivery.
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- 5.0 Would shop here again
- 4.5 Overall satisfaction
- 4.5 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 4.5 Availability of product you wanted
- 5.0 Order tracking
- 4.0 Customer support
- 4.0
- 5.0 Clarity of product information
- 5.0 Selection of products - Types of products available
- 5.0 Ease of finding what you are looking for
- 5.0 Overall look and design of site
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by ydnic38, Monday, March 19, 2012 12:10 PM
First time I ordered the rug, the order did not "get processed" because I was told there was no zip code on the order but yet no one tried to contact me about it. I waited 3 weeks to find out it had not been processed after I finally called.
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- 4.5 Would shop here again
- 3.0 Overall satisfaction
- 3.0 Product met expectations
- 3.0 On-time delivery - Product arrived when expected
- 3.5 Customer support
- 4.0 Order tracking
- 4.5 Availability of product you wanted
- 4.5
- 5.0 Shipping charges
- 4.0 Variety of shipping options
- 4.5 Prices relative to other online merchants
- 4.5 Charges stated clearly before order submission
- 4.5 Selection of products - Types of products available
- 4.0 Overall look and design of site
- 4.0 Ease of finding what you are looking for
- 4.5 Clarity of product information
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by Cookie, Thursday, March 01, 2012 11:46 AM
Been very happy with previous items. Was not what I wanted with the quality of these rugs.
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- 5.0 Would shop here again
- 4.0 Overall satisfaction
- 5.0 Customer support
- 4.0 Order tracking
- 3.0 Availability of product you wanted
- 5.0 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 5.0
- 4.0 Prices relative to other online merchants
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by pattybounce, Friday, February 24, 2012 7:43 AM
Have only received partial order. Select Rugs checked for me. Company was holding up order until they had total order available, but it was resolved and I will receive what is in stock and wait for rest. Very helpful people and pleasant at Select Rugs.
A great experience from presentation of the product online and my interaction with customer service reps.
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