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Moosejaw

Moosejaw Store Details
5,280 customers have rated this store since November 1999

 
4.5
 See all ratings
All Ratings
  • 4.4 Shipping charges
  • 4.7 Charges stated clearly before order submission
  • 4.6 Product met expectations
  • 4.5 Order tracking
  • 4.4 Availability of product you wanted
  • 4.3 Overall look and design of site
  • 4.4 Ease of finding what you are looking for
  • 4.4 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.3 Prices relative to other online merchants
  • 4.4 Clarity of product information
  • 4.4 Variety of shipping options
  • 4.4 Selection of products - Types of products available
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Moosejaw intends to be your source for backpacking, adventure travel, skiing, and climbing. Moosejaw has great prices on quality gear and outerwear from The North Face, Marmot, Gregory, Vasque, Moosejaw, and much, much more.
Contact Information
Physical Address: 650 Mandoline
Madison Heights MI 48071
UNITED STATES
Customer Service: Tel: 877.666.7352
Email: service@moosejaw.com
Web site: http://www.moosejaw.com
Features & Services

Ordering Methods
Order phone number: 877.666.7352
Toll-free order phone number: 877.666.7352
Order fax number: 248.246.4001
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
203 Reviews TotalReviews 1 - 10 of about 203
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
 Friday, May 18, 2012 5:47 PM
Love you greeting! And customer service is super and friendly.
Very effecient staff!
  • 4.0 Availability of product you wanted
  • 3.5 Order tracking
  • 3.5 Customer support
  • 1.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 3.0 Overall satisfaction
  • 3.5 Would shop here again
  • 2.5 
 Friday, May 18, 2012 12:02 PM
good, if can delivery on time will be perfect
  • 5.0 Would shop here again
  • 0.5 Overall satisfaction
  • 1.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 0.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
 Friday, May 18, 2012 9:16 AM
I was sad that when I had to return the item for a smaller size it wasn't available in the same color. The other colors were $50 more so I simply returned it.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
 by AznVamp, Thursday, May 17, 2012 8:42 AM
Great transaction process and fast shipping! No problems!
Very intuitive, and good pricing.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
 by Badass, Thursday, May 17, 2012 5:37 AM
Great service - great staff and very entertaining emails.Keep up the good work guys.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 2.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
 Wednesday, May 16, 2012 1:21 PM
good site
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
 by harry, Wednesday, May 16, 2012 9:58 AM
moosejaw is great
Moosejaw's great.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 
  • 4.5 Overall look and design of site
 by JamieB, Wednesday, May 16, 2012 6:40 AM
I had a wonderful experience with Moosejaw. Machete from the live chat was so helpful and really is the reason I will choose Moosejaw for my future 'sporty' shopping needs.
I spoke to someone through the online chat and they were very helpful. It is great knowing I can return this item to a store since I'm not sure if it will fit or not.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Availability of product you wanted
  • 4.0 Order tracking
  • 5.0 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
 Wednesday, May 16, 2012 6:08 AM
Everyone at Moosejaw has a great attitude towards the customer
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
 by Daril, Wednesday, May 16, 2012 5:44 AM
Good company to buy from, low prices, quick shipping, great customer service...I have no complaints, thanks
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