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KingSize Direct

KingSize Direct Store Details
184,733 customers have rated this store since February 2001

 
4.2
See all ratings
All Ratings
  • 4.2 Overall satisfaction
  • 4.3 Order tracking
  • 4.3 Would shop here again
  • 4.4 Charges stated clearly before order submission
  • 4.2 Selection of products - Types of products available
  • 4.0 Prices relative to other online merchants
  • 4.2 Overall look and design of site
  • 3.5 Shipping charges
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.3 Clarity of product information
  • 4.2 Product met expectations
  • 4.2 Availability of product you wanted
  • 4.1 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: King Size Direct offers a wide selection of quality apparel and accessories for the big and tall man.
Contact Information
Physical Address: 463 7th Avenue
New York NY 10018
UNITED STATES
Customer Service: Tel: (800) 846-1600
Email: kscustserv@brylane.com
Web site: http://www.kingsizedirect.com
Features & Services

Ordering Methods
Order phone number: (800) 846-1600
Toll-free order phone number: (800) 846-1600
Order fax number: 800-682-8109
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
412 Reviews TotalReviews 1 - 10 of about 412
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 3.0 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 3.0 Availability of product you wanted
  • 1.5 Order tracking
  • 3.5 
  • 2.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 2.0 Prices relative to other online merchants
by Tina, Saturday, May 19, 2012 10:34 AM
I was disapointed in the delivery of my husbands merchandise. It took way longer than they told me and was difficult to track.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.5 
by Jon, Saturday, May 19, 2012 6:04 AM
Good store for big and tall merchandise
good shop
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 1.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Chrispy, Friday, May 18, 2012 2:25 PM
I placed an order for clothes for my husband. The dress shirt was not available, and that is what he needed most. By the time we received the order it was too late to reorder or shop. I thought I would receive it later but to date do not have the dress shirt. I guess we are not getting it.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 2:21 PM
I to sew all the buttons on one shirt. Button fell off first time I had it on
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by bibo, Friday, May 18, 2012 1:38 PM
easy to use website. good products.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 
by wes1963, Friday, May 18, 2012 11:58 AM
I love being a customer, keep up the good products!
My relationship with Kingsize Direct has been great! They have earned my repeat business!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by kgboyce7, Friday, May 18, 2012 9:15 AM
Just on item was backordered and I was very happy that I recieved a notice that the item was shipped a day later! I always get great service from King Size!!
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 2.0 Overall satisfaction
  • 4.5 Would shop here again
  • 4.5 
by Amy, Friday, May 18, 2012 5:43 AM
I ordered black pants.... I don't understand how tan pants can be mistaken for black.
  • 0.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Friday, May 18, 2012 5:23 AM
The order was shipped UPS and usually UPS delivers it and leaves the package. This time they took it to the Post Office, and I was charged an exta $9.00. I will NOT order from them again unless they credit my account the $9.00 extra dollars I was charged from the post office because UPS chose not to leave the package when they always did in the past.
I have tried to pace this order for days, asked for my password to be sent to me 3 times and nver got a response. Had to set up a whole new account. That was very annoying.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by retired, Friday, May 18, 2012 5:12 AM
A little bit more costly than I'm used to But then so is everything else
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