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Brylane Home

Brylane Home Store Details
172,114 customers have rated this store since February 2001

 
4.2
See all ratings
All Ratings
  • 4.4 Charges stated clearly before order submission
  • 4.2 Customer support
  • 4.3 Order tracking
  • 4.4 Clarity of product information
  • 4.3 On-time delivery - Product arrived when expected
  • 4.4 Ease of finding what you are looking for
  • 3.5 Shipping charges
  • 4.4 Overall look and design of site
  • 4.2 Would shop here again
  • 4.3 Prices relative to other online merchants
  • 4.3 Availability of product you wanted
  • 4.2 Product met expectations
  • 4.2 Overall satisfaction
  • 4.4 Selection of products - Types of products available
  • 4.2 Variety of shipping options
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Brylane Home offers a wide selection of quality products to decorate your home, from bedding and window treatments to lamps, and dinnerware.
Contact Information
Physical Address: 463 7th Ave
New York NY 10018
UNITED STATES
Customer Service: Tel: (800) 528-5150
Email: bhcustserv@brylane.com
Web site: http://www.brylanehome.com
Features & Services

Ordering Methods
Order phone number: (800) 544-3793
Toll-free order phone number: (800) 544-3793
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Express (3-4 biz days) & Superfast (2 biz days)
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
308 Reviews TotalReviews 1 - 10 of about 308
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 3.5 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Saturday, May 19, 2012 5:08 PM
I have not used my pans as we are in the process of moving. I have been pleased with all merchandise we have bought.
I have bought from Brylane before and was very satisfied with my items.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 
by pixiepalace, Saturday, May 19, 2012 1:07 PM
Have been satisfied with previous purchases...I needed this comforter now, and accepted it, with reservations....It certainly would have been returned if I did not need it immediately....
Personally, I have never been disappointed with mdse. bought from Brylane,their discounts are very appealing.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 
  • 0.5 Shipping charges
  • 2.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Sandy, Saturday, May 19, 2012 5:43 AM
Was very happy with my purchase.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Saturday, May 19, 2012 5:27 AM
i love my purchase. the quality was better than expected!
great customer service reps!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 11:43 AM
Very speedy delivery!
There are many quality products!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 9:51 AM
I was very satisfied with my quilt and would highly recommend it to anyone. Very beautiful on my bed.
I have ordered several things from your company and have always been very satisfied with my purchase.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 3.0 Clarity of product information
Friday, May 18, 2012 7:57 AM
great service
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by bewmson, Thursday, May 17, 2012 4:35 PM
Can't wait to use my chair. I love to read, but hate to lie on my stomach. This will make it easier.
I was looking for a chair like this. Love it even more that it's on sale.
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 1.0 Order tracking
  • 4.0 
  • 5.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Thursday, May 17, 2012 6:35 AM
The product arrived in my city via UPS and then was transferred to the USPS for delivery. This added two days to receipt. Seemed like a total mess up to me and I doubt that I will order anything on line again.
  • 2.5 Would shop here again
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 2.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 1.5 Overall satisfaction
  • 4.5 
Wednesday, May 16, 2012 9:11 PM
i ordered 2 steel colored drapes i received 1 it also cost me 9.00 to return the drape the 4 navy r great
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