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Drs. Foster & Smith

Drs. Foster & Smith Store Details
17,654 customers have rated this store since April 2003

 
4.7
See all ratings
All Ratings
  • 4.7 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.7 Customer support
  • 4.3 Prices relative to other online merchants
  • 4.5 Selection of products - Types of products available
  • 4.8 Charges stated clearly before order submission
  • 4.4 Overall look and design of site
  • 4.5 Variety of shipping options
  • 4.8 Product met expectations
  • 4.8 Would shop here again
  • 4.8 Availability of product you wanted
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Order tracking
  • 4.6 Clarity of product information
  • 4.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 2253 Air Park Road
Rhinelander WI 54501
UNITED STATES
Customer Service: Tel: 1-800-381-7179
Fax: 1-800-776-8872
Email: CustomerService@DrsFosterSmith.com
Web site: http://www.DrsFosterSmith.com
Features & Services

Ordering Methods
Order phone number: 1-800-381-7179
Toll-free order phone number: 1-800-381-7179
Order fax number: 1-800-776-8872
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Expedited, FedEx 2nd Day
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
752 Reviews TotalReviews 1 - 10 of about 752
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
by Gail, Friday, May 18, 2012 7:28 PM
My Rats were so happy to get all the treats I ordered for them .
Great products . My five rats highly recommend you .
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by katche, Friday, May 18, 2012 7:07 PM
favorite toy of both of our dogs...have had the original egg babies over 4 years..it washes and wears well,and think it is genius idea that the squeakers can be replaced iwithout having to buy a new toy when the squeakers wear out.our dogs have every version made of the egg babies, ...Platypus seems to be the favorite!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
by Zulu, Friday, May 18, 2012 6:23 PM
Excellent service and choice of products at competitive prices.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Friday, May 18, 2012 12:11 PM
No comments at this time.
no comments that this time.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by JackieG, Friday, May 18, 2012 10:41 AM
It would be helpful to have a comment box on the order form so we could communicate with the company. One of the items was back ordered and due two days after I ordered and I would have liked to let them know I was all right to have them wait for that item and then ship everything together.
you need a comments box on the order form. One of my items wasn't available for 4 days and I would have liked to note that it would be OK to wait for that item and ship everything together.
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
Friday, May 18, 2012 10:29 AM
DR.FOSTER & SMITH USED TO BELONG TO THE UPROMISE NETWORK, WHICH CONTRIBUTES TO A COLLEGE SAVINGS PROGRAM. I WISH THESE TWO GROUPS WOULD JOIN UP AGAIN.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Friday, May 18, 2012 6:09 AM
Great pooper scooper! Country Stew dogfood is species appropriate and my dog loves it. I rotate protein sources. Comfort Zone Spray I've used successfully for many dogs. I couln't remember if I had ordered this product, accidentally deleted my confirmation. The CS folks were kind enough to track it for me and send another confirmation!
Please beware of chicken jerky treats
  • 4.5 Customer support
  • 5.0 Variety of shipping options
  • 5.0 Shipping charges
  • 5.0 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Jackie in Al., Friday, May 18, 2012 5:43 AM
I was disappointed, but it really was not their fault. The problem was on my end, not DRs Foster and Smith
I have used Drs Foster and Smith for 3 years, I like the prices and suppliesI have chosen.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 5:36 AM
AS USUAL, YOUR SERVICE IS EXCELLENT.---THANKS
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by Debbie, Thursday, May 17, 2012 8:58 PM
When the shipment arrived the box wasn't in very good shape plus the box wasn't sealed tightly. However all the items were in the box & luckily none were damaged.
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